Company Name: HCM IT Consulting

Position: ICT Support Engineer

Work type: Full Time

HCM IT Consulting was established in 2008 and specialises in the implementation of Oracle's Human Resources Management System (HRMS). Our focus is on providing consulting, implementation, project management and staffing services with respect to the suite of Oracle HRMS/Payroll products to meet the varying business needs of our clients. 

Reporting to the Technical Manager, the ICT Support Engineer will be responsible for all the functions mentioned below.

Responsibilities will include but not limited to:

•    Develop strategies for systems, networks, operating systems and applications development •    Provide technical expertise and direction in support of system infrastructure •    Provide technical support and troubleshooting assistance to internal staff and customers regarding ICT systems, hardware, and software.•    Diagnose and resolve hardware, software, and network-related issues in a timely manner.•    Install, configure, and maintain ICT equipment, including computers, printers, servers, and networking devices.•    Collaborate with cross-functional teams to implement and maintain ICT infrastructure, systems, and services.•    Document and update technical procedures, guidelines, and knowledge base articles.•    Assist in the development and execution of IT projects and initiatives.•    Ensure compliance with IT security policies and procedures.•    Stay up-to-date with emerging technologies and industry trends

To be successful for this position, you must possess the following:

•    Bachelor's degree or equivalent qualification in Computer Science, Information Technology, or a related field.•    Minimum of 2 years of experience in ICT support or a similar role.•    Strong knowledge of computer hardware, software, and networking concepts.•    Proficient in troubleshooting and resolving technical issues.•    Familiarity with Windows and Mac operating systems.•    Excellent communication and interpersonal skill s.•    Ability to work independently and collaboratively in a fast-paced environment.•    Strong problem-solving and analytical skills.

Only shortlisted candidates will be contacted.