About Us:

Pacific English Study is a leading English language school in Surfers Paradise, offering high-quality language education and exam preparation services. We are committed to providing an exceptional learning environment for students from around the globe, helping them achieve their language goals in a vibrant, multicultural setting.

Job Description:

We are seeking a dedicated and bilingual (Japanese-English) Office Manager to join our dynamic team. This role is crucial in supporting the daily operations of our school, ensuring smooth administrative processes, and providing excellent customer service to students, particularly those from Japan. The successful candidate will act as a key liaison between students, staff, and management, fostering a positive and efficient environment.

Key Responsibilities:

• Manage daily office operations, including scheduling, record-keeping, and communication with internal and external stakeholders.
• Provide support to Japanese-speaking and other language students, offering guidance on school policies, enrolments, and course information.
• Coordinate with the Director of Studies and other staff to ensure smooth classroom operations.
• Assist with student admissions, documentation, and visa-related processes.
• Handle inquiries and resolve issues related to student welfare, administration, and services.
• Maintain strong relationships with students, ensuring they feel supported and integrated into the school community.
• Help implement and improve office procedures and workflows to ensure efficiency.
• Assist with financial and accounting tasks, such as invoicing and budget management.

Key Requirements:

• Native or fluent proficiency in both Japanese and English (written and spoken).
• Proven experience in office management or administration (experience in an educational setting is a plus).
• Excellent communication and organizational skills, with the ability to multitask and prioritize effectively.
• Strong problem-solving abilities and attention to detail.
• A friendly, customer-oriented approach with the ability to work in a multicultural environment.
• Proficiency in Microsoft Office and general office software.

Why Join Us?

• Work in a dynamic, multicultural environment in the heart of Surfers Paradise.
• Be part of a passionate team dedicated to helping students achieve their language goals.
• Competitive salary package and opportunities for professional growth.
• Supportive and collaborative work culture.

How to Apply:

If you are passionate about education and eager to support students in their language journey, we want to hear from you!

Pacific English Study is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and students.