The Role:

Fantastic opportunity to join this great team environment in a Call Centre as a Maintenance Support Officer. You will build relationships with customers and contractors and your duties will include:

Arranging responsive maintenance for Government Housing Properties

Answering or making customer calls to address their maintenance needs.

Engaging with callers to confirm or clarify information and calming angry customers, as needed.

Building relationships with customers and contractors

Appropriately using software, databases, scripts, and tools

Understanding and striving to meet or exceed call centre metrics.

Providing consistent customer service

You:

Call Centre Skills/Knowledge

Problem-solving and De-escalation skills

Multitasking ability

Exceptional customer service, active listening and verbal and written communication skills

Strong time management and decision-making ability

Able to collaborate and work in a team.

Microsoft Office Skills in Excel, Word