Desktop Support Analyst - Contract - 17583 About the Opportunity  Our reputable Ottawa client is looking for a versatile Junior/Intermediate Desktop Support Technician to join their team immediately (Onsite). Under the direction of the IT Manager of Client Technologies, the selected candidate will be responsible for providing on-site support for end user hardware and software to help meet information requirements. This is an excellent opportunity to work in a collaborative and dynamic setting where you can grow and expand your technical skills. The selected candidate will reside in Ottawa as the position will be onsite. Duties include but are not limited to: 

• Provide courteous, professional, and quality service to clients
• Deliver timely assistance to clients for second level work orders assigned from the IT Help Desk
• Log and maintain accurate up-to-date records for assigned tickets
• Exercise resourcefulness in determining the cause of problems 
• Effectively resolve problems or contribute to the escalation direction of the ticket to the appropriate response group based on general knowledge of PC’s, Windows Operating System, and various user programs
• Maintain effective lines of communication with third level support groups 
• Adhere to all documented & formalized policies and procedures

About You The successful candidate will have the following:

• A minimum of 3+ years’ experience in Helpdesk and/or Desktop Support role
• Excellent communication and customer service skills including patience and diplomacy
• Hardworking team player with demonstrated commitment to service excellence
• Strong problem-solving and interpersonal skills
• Strong knowledge of computer systems, including but not limited to Troubleshooting Windows OS, Microsoft Office Suite, Deployment/Imaging of Desktop/Laptop Hardware and systems, Printer troubleshooting etc
• Must be able to work onsite and be able to lift hardware (Printers/laptops)

About the Job The position comes with competitive compensation and room to advance. 100% onsite, Immediate Start. LROIT How to Apply Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 17583. Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.