Maze Backpackers - Duty Manager Role - Full time

Maze Backpackers (Maloney Hotel Corporation Pty Limited - HMS Management Pty Limited) - 417 Pitt Street, Haymarket, Sydney, 2000

Salary: $80-$85K per annum

We are looking to hire an outgoing and proactive individual, with previous Managerial experience to work as part of our Management team, in our large city-based Backpacker Hostel working full time paid $80k to $85k plus super. .

 Selection Criteria

•  Previous hostel or hotel administrative and leadership experience

•  Excellent customer service, communication and relationship building skills

•  General reception administrative duties

•  Organizational and team management ability

•  Experience with the Microsoft Suite, Guest Centrix (CMS Hospitality-booking system), STAAH (channel manager) and back end Online Travel Agents (Booking.com, Agoda, Expedia).

•  Reservation Management and an understanding of OTA policies and procedures

•  Capability to provide guidance, support and leadership to all employees

•  Confidant training new employees

•  Comfortable liaising with 3rd party contractors and suppliers

•  Understanding Occupational Health and Safety and previous experience with Fire Evacuation procedures

•  Ability to work weekends, night shifts and public holidays

Duties & Responsibilities (includes) :

 ·        Ensuring the smooth day to day running of the property in accordance with Company policies

 ·        Maintaining the high standard of the accommodation and facilities

·        Providing a high standard of customer service

·        Maintaining a safe and secure environment for guests and employees

·        Recruiting, training and team building

·        Reconcile and submit weekly invoices

·        Daily banking, rosters and payroll. Rostering within budgeted guidelines.

·        Be point of contact for all online travel agent account managers

·        Basic inventory and revenue management

·        Managing group bookings

·        Willingness to participate in local marketing initiatives

·        Ensuring KPI's are met, including Occupancy and Revenue

·        Managing handovers to maintenance / housekeeping / auditors and liaising with the hostel

·        manager to rectify these issues as soon as possible

·        Conflict resolution. Preventing and dealing with guest issues should they arise

·        (Booking/Building issues etc.)

·        Organize and execute activities and special events. Record duties, expenses, challenges,

·        successes and areas for improvement for each event for replication

We need you to have the following attributes:

·        Friendly personality that makes people feel welcome

·        Previous experience handling cash and financial reconciliations

·        Very strong character to manage any situations should they arise

·        Proactive and responsive to guest and staff feedback

·        Attention to detail and high care factor

·        Punctual

·        Supervisor or Team Leader experience

·        Skills co-coordinating entertainments; decorations, budgets etc

·        Target driven.

·        We require someone with experience in a hostel or hotel with a manager background.

·        We use CMS Hospitality (GuestCentrix) property management software, so if you know you way around CMS, shout about this in your application.

·        The job is 5 shifts per week, including weekends, nights and public holidays.

Skills required

 AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) with at least 2 years of closely related experience.

 At least three years of relevant experience may substitute for the formal qualifications

If you have the required experience and skills - apply now.