Job Summary:

The ICT Support Officer will provide essential technical support to ensure the smooth operation of our customer’s IT systems and services. This role involves troubleshooting hardware and software issues, providing user support, and contributing to the maintenance of our client’s IT infrastructure. The ideal candidate will be a problem-solver with excellent communication skills and a passion for technology.

Key Responsibilities:

- Configure and maintain 365 Tenants, licensing, domains and the security thereof.

- Recommend, configure and maintain new hardware for clients.

- Perform, monitor and report on helpdesk tickets.

- Diagnose and resolve hardware, software, and network issues for end-users. Provide timely and effective support via phone, email, and in-person.

- Assist with the installation, configuration, and upgrading of IT systems, including workstations, servers, and network equipment.

- Offer training and guidance to users on software applications, systems, and best practices to optimize their IT experience.

- Maintain accurate records of support requests, resolutions, and system configurations. Update and manage IT documentation and user guides (Internal knowledgebase).

- Monitor system performance and security, and generate reports on IT activities, incidents, and performance metrics.

- Work closely with other IT team members to support ongoing projects, system improvements, and technology deployments.

Qualifications:

- Experience: Minimum of 2 years of experience in an IT support role or similar. Experience in Helpdesk and customer service is a plus.

- Technical Skills: Proficiency in troubleshooting hardware and software issues, experience with Windows Server, Windows, Android, IOS and Mac OS operating systems, printers, and familiarity with networking concepts and tools such as DNS, DHCP and GPO.

- Communication: Excellent verbal and written communication skills with the ability to explain technical issues to non-technical users.

- Problem-Solving: Strong analytical and problem-solving skills with the ability to handle multiple tasks and prioritize effectively.

- Certifications: Certificate IV in IT or above is required. Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent is advantageous.

Why Join Us?

- Innovative Environment: Work in a forward-thinking company that values creativity and technological advancements.

- Professional Growth: Opportunities for career development and continuous learning through training and professional development programs.

- Supportive Team: Join a collaborative team of IT professionals dedicated to fostering a positive and inclusive work culture.

- Benefits Package: Competitive salary.

How to Apply?

If you are a motivated individual with a passion for technology and a drive to provide outstanding support, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience to with the subject line "ICT Support Officer Application - [Your Name]."

Tel5 is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Tel5 and be a part of a team that is committed to technological excellence and exceptional support.