A customer service representative (CSR) is responsible for providing support to customers by answering questions, resolving issues, and ensuring customer satisfaction. They are often the first point of contact for customers and may work in a variety of settings, including retail stores, banks, and insurance companies.   ResponsibilityDescriptionCustomer serviceRespond to customer inquiries, resolve complaints, and ensure customer satisfactionProduct knowledgeBuild knowledge of the company’s products and services, and be able to answer questions and demonstrate how to use productsCommunicationCommunicate with customers in person, by phone, or by computer, and maintain a friendly demeanorProblem solvingResearch and develop solutions to customer problems, and be able to ease conflictRecord keepingMaintain accurate records of customer interactions, and document issues and resolutionsMultitaskingHandle multiple requests throughout the day, and be able to prioritize workOther responsibilities may include: Taking orders or processing payments, Making changes to customer accounts, Handling returns and exchanges, Addressing billing concerns, and Selling products and services.    

Tagged as: Entry-level