We are seeking an experienced Customer Service Manager to lead our customer service team at Amorini Australia. This role focuses on ensuring customers receive excellent service throughout their experience with us.

Responsibilities:

• Customer Service Strategies: Plan and implement strategies by developing procedures, setting standards, and monitoring performance to maintain high customer satisfaction.
• Team Leadership: Lead and support the customer service team by providing guidance and training to ensure top-notch service delivery.
• Customer Relationship Management: Handle customer complaints and inquiries promptly while maintaining positive relationships.
• Feedback Analysis: Analyse customer feedback and identify areas for improvement to enhance the customer experience.
• Cross-Department Collaboration: Work closely with sales, marketing, and operations to provide a seamless customer journey.
• System Oversight: Manage customer service systems such as CRM databases and relevant technologies.
• Performance Monitoring: Track and report on key customer service metrics.
• Compliance: Ensure adherence to legislation and industry standards.

Skills and Experience:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and conflict resolution expertise.
• Analytical skills to identify trends and improve service.
• Proficient in CRM systems and customer service software.
• Passion for delivering exceptional customer experiences.
• Diploma or higher qualifications in business, customer engagement, management, psychology or related course

Benefits:

• Competitive salary
• Join a growing company and a supportive team.
• Opportunity to impact customer experience directly.

Apply:

Submit your resume and cover letter to . Only shortlisted candidates will be contacted.