Position Summary:

Our organization is looking for a caring and efficient Disability Support Officer to become part of our staff. This position involves managing cases, advocating for clients, and coordinating services for people with disabilities. The successful candidate will create individualized support strategies, help clients access community-based resources, and collaborate with an interdisciplinary team to enhance the independence and quality of life for those we serve.

Key Responsibilities:

Client Assessment and Planning:

• Perform thorough evaluations of clients' requirements, capabilities, and aspirations.
• Create, execute, and assess personalized care strategies, ensuring they are in line with the client's preferences and desired outcomes.
• Consistently evaluate and modify support plans to reflect the client's advancement and evolving requirements.

Advocacy and Client Rights:

• Advocate for clients' rights in accessing essential services including healthcare, housing, education, and employment.
• Ensure clients understand their legal rights and entitlements under disability legislation (e.g., ADA, local disability acts).
• Support clients in navigating government systems, getting their benefits, and accessing funding opportunities.

Service Coordination:

• Collaborate with a range of professionals, including healthcare providers, social workers, and educators, to coordinate a comprehensive person-centred approach to client care.
• Facilitate the integration of various services, such as therapeutic interventions, educational programs, job training, and career or employment opportunities.
• Work with external agencies to ensure clients receive appropriate services in a timely manner.

Access to Resources:

• Connect clients with community-based services, such as housing, transportation options, financial assistance, and assistive technologies and adaptive equipment.
• Keep up-to-date with local, state, and national disability programs and services to provide clients with up-to-date information.
• Assist clients to secure assistive devices or accommodations that promotes their independence.

Monitoring and Reporting:

• Maintain clients record to be accurate and up-to-date, including assessments, support plans, and progress reports.
• Ensure compliance with organizational policies, legal regulations, and confidentiality standards.
• Prepare reports detailing client outcomes and service quality, provide feedback to management and funding bodies as needed.

Training and Education:

• Provide information and training to clients and their families on disability services, self-advocacy, and accessing community resources.
• Educate employers, schools, and community organizations on enhancing their spaces to be more welcoming and accommodating for people with disabilities.

Crisis Management:

• Provide support and guidance during emergencies or crises, helping clients access immediate assistance.
• Coordinate with emergency services, housing authorities, and healthcare providers to address pressing client needs.

Key Qualifications:

Education and Experience:

• A diploma or degree in Social Work, Community Services, Disability Services, Psychology, or a related field.
• Current First Aid and CPR certification.
• NDIS Screening Check.
• Current Police Check.
• Working with Children Check.
• Experience working with individuals with disabilities, preferably in a case management or support coordination role.
• Knowledge of disability legislation, rights, and access to community services.

Skills and Competencies:

• Strong communication and interpersonal skills, with the ability to advocate effectively for clients.
• Excellent organizational and time-management skills, adept at handling numerous clients and responsibilities simultaneously.
• Proficiency in using case management software and maintaining detailed records.
• Problem-solving and crisis intervention skills, with the ability to remain calm and resourceful in high-pressure situations.
• Compassionate, tolerant, and culturally aware when interacting with diverse populations.

Why Join Us:

At SIA Support Services, we are committed to empowering individuals with disabilities to achieve greater independent and lead more fulfilling lives. As a member of our team, you will find a vibrant and encouraging work environment that offers chances for career advancement and skill enhancement. We offer flexible working arrangements, ongoing training, and a chance to make a real impact in our enviroment.