About Us:

DPA Solar Pty Ltd is a dynamic and growing wholesale and distribution company specializing in the renewable energy sector. Since 2009, we’ve been a trusted supplier of premium energy storage solutions throughout Australia and New Zealand. Our focus is on delivering reliable products for both on- and off-grid applications. Our dedicated team of sales, technicians and engineers is committed to providing seamless support from enquiry through to installation, ensuring efficient and responsive service.

Key Responsibilities:

We are looking for a proactive and enthusiastic Customer Service Manager to join our team. In this crucial role, you will:

• Oversee the planning, administration, and review of our customer and after-sales services, ensuring top-notch customer relations.
• Collaborate closely with our sales team to drive growth in our battery solutions for off-grid power.
• Manage customer orders received via our B2B store and email, ensuring timely follow-up and effective processing.
• Engage with customers daily via phone, email, and in-person visits to manage and process their requests effectively.
• Build and maintain strong commercial relationships with customers, establishing trust and reliability.
• Work with the Procurement Manager to provide customers with the best pricing, stock availability, and promotions in line with our marketing strategy.
• Oversee customer interactions, provide after-sales support, address complaints, develop and implement service policies, and train staff on internal processes.
• Design and execute after-sales services to monitor customer satisfaction and enhance service quality.
• Track sales results and assist the sales team in meeting service KPIs and sales goals.
• Create and manage commercial e-communications to engage with our customers.

What’s in It for You:

• Permanent position for the right candidate
• Centrally located in Port Melbourne
• Friendly, small team environment
• Work-life balance with no weekend work
• Opportunity to contribute to the renewable energy industry and work towards net-zero
• Learn from experienced industry professionals
• Easy parking available
• Opportunities to upskill and diversify your expertise.

The Successful Applicant Will Have:

• A bachelor’s degree in business with advanced knowledge in Project Management.
• At least 2 years of experience in the renewable energy sector, specifically in customer service and post-sales support.
• Strong understanding of on-grid and off-grid solar systems, and energy storage solutions in Australia and South American markets.
• Proven ability to manage a high volume of emails, meetings, and phone calls with excellent customer service etiquette.
• Extensive experience with Unleashed Inventory and CRM Prospect Software.
• Proficiency in Microsoft Office (particularly Excel, Word, Access, and PowerPoint) and general Internet usage.
• Experience working in multinational corporations or large global organizations.
• Excellent spoken and written communication skills in both English and Spanish.
• A respectful, customer-focused, and people-oriented demeanour, with a proven ability to thrive in a collaborative environment.
• A strong sense of urgency and a proactive attitude.
• Exceptional organizational skills, with the ability to meet deadlines and support the team in achieving KPIs.
• Solid analytical skills.
• Willingness to work on-site weekdays.

 Location: Port Melbourne, VIC

If you meet the qualifications and are eager to take on a challenging and rewarding role, we encourage you to apply.