Provide a technical service point for users seeking to develop strategies to improve their efficient use of computer systems

• Full-time term vacancy until 27 June 2025
• Salary packaging available + EAP support for you and your family
• Provide high quality Service Desk functions across the Department

Role Status: Full-Time term vacancy until 27 June 2025

Remuneration: ASO3 ($67,589 - $72,033 p.a.) + 11.5% Superannuation

Role Details

The Department for Child Protection (DCP) is seeking a Service Desk Officer on a full-time term basis.

The role is responsible for:

·        Providing an advanced help desk function for all DCP applications, midrange systems and all approved and installed software.

·        Developing and maintaining a highly client orientated service delivery focus.

·        Contributing to user training by conducting informal training sessions to maintain the effective operation of all DCP applications.

·        Assisting with the implementation of new DCP applications including systems testing and the preparation of user documentation and training schedules.

About You

We are seeking a vibrant and resourceful individual with strong communication and interpersonal skills who can communicate effectively with a wide range of relevant stakeholders.

You will have a proven ability to work under limited direction and meet deadlines whilst maintaining confidentiality of sensitive information.

To be successful you will have knowledge in standard desktop environment applications and demonstrated ability interacting with computer systems and computer mainframes efficiency.

If you have the ability to adapt to changes in technology while maintaining a high level of service, then this may be the role for you.

About the Business

The Department for Child Protection plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

What We Offer:

·        Career progression tailored to your goals: we are a large organisation with diverse opportunities across metropolitan Adelaide, regional and remote South Australia

·        Employee Assistance Program: confidential and independent counselling for employees and their families

·        Strong commitment to learning and development

·        Paid Parental and Partner Leave

·        Free annual flu vaccination for staff

·        Leave loading and salary packaging opportunities

·        Access to Fitness Passport: a workplace health and fitness program that give you and your family access to a wide choice of gyms and pools across South Australia.

Special Conditions

To find out more about this role, including the key selection criteria and special conditions, please click on the 'apply' button.

Enquiries: Mr Debojyoti Mukherjee, Service Desk Team Lead on 08 8208 7868 or email:

The department values an inclusive workplace that embraces diversity and strongly encourages applications from people of Aboriginal and Torres Strait Islander descent, people from culturally diverse backgrounds, people with disability, and people from the LGBTQI+ community.

To apply for this role, please click the 'apply' button to be re-directed to the DCP Career Portal.

Applications Close: 20 January 2025 at 11:00pm