About the Role:

Want to join a dynamic, fast-paced team in a real growth area of the mortgage industry?

Seniors First is the #1 Reverse Mortgage Broker in Australia. We are looking for a motivated and experienced loan processor or Parabroker to join our awesome team. As a Parabroker, you will provide essential support to our brokers, ensuring smooth processing of loan applications from start to finish. You will play a critical role in liaising with clients, managing loan documentation, and maintaining strong relationships with lenders.

NOTE: for the right person, this is a career development opportunity. We are actively looking for candidates who can be developed into future mortgage brokers.

Key Responsibilities:

Broker Support & Loan Processing:

• Provide comprehensive administrative and operational support to reverse mortgage brokers, ensuring the efficient processing of loan applications from submission to settlement.
• Manage client pipeline while broker is on annual leave or unplanned leave. 
• Manage and maintain client data within CRM systems, ensuring all client information is accurate, up-to-date, and compliant with company standards.
• Communicate regularly with clients, keeping them informed on the status of their loan applications and addressing any questions or concerns promptly. Ensure clients receive timely updates and excellent service throughout the loan application process.

Lender Relations:

• Build and maintain strong relationships with various lenders to facilitate smooth communication and resolve any issues that arise during the loan process.
• Ensure that loan submissions meet the required lending policies and criteria.
• Contact lenders via phone and email for loan status updates, provide missing documents and revert back to brokers. 
• Use lender portals where required for loan applications and uploading supporting documents.

Compliance & Quality Assurance:

• Ensure all loan submissions adhere to company guidelines, industry regulations, and compliance standards.
• Conduct thorough checks to confirm that all loan applications meet the necessary compliance requirements before submission.

Administrative Support:

• Manage administrative tasks related to loan applications, submissions, approvals, and settlements, ensuring an efficient and organized workflow.
• Reviewing and filing of client documents within the appropriate folders as per company procedure.

About You & Your Experience:

• Industry knowledge & Experience: A minimum of 1 year in a similar role, with significant experience in mortgage lending processes, ideally in a brokerage environment. Knowledge of general lender policies, loan products, and credit standards.
• Communication Skills: Excellent communication skills, with the ability to liaise confidently with clients, brokers, and lenders.
• Organizational Skills: Strong organizational and time management skills with a customer-centric approach.
• Technical Proficiency: Experience using CRM software to manage client data and loan workflows effectively.
• Calculators and Assessments: Experience using calculators from various lenders to assess suitability and evaluate loan scenarios.
• Teamwork & Initiative: Ability to work independently and as part of a team, demonstrating a proactive, solution-oriented approach and with the ability to work with multiple brokers and multitask. 

Why Join Us?

At Seniors First, we're committed to helping Australian Senior’s release equity safely, and we’re looking for someone who shares that passion. By joining our team, you’ll have the opportunity to:

• Contribute to a growing, dynamic business.
• Gain knowledge and skills around Reverse Mortgages.
• Support a team of skilled reverse mortgage brokers who are dedicated to delivering exceptional results for clients.
• Be part of an innovative company that prioritizes collaboration, professional growth, and client success.

If you're looking for a challenging and rewarding role with the opportunity to make a real difference, we’d love to hear from you.

** Please note: This is a hybrid role - 3 days from our office in Ultimo and 2 days working from home