Mad Monkey Backpackers Sydney
Mad Monkey Trading Pty Ltd
Mad Monkey Backpackers consists of 3 hostels in Cairns, QLD and 6 hostels in Sydney, NSW.
We currently have vacancies for 1x Accommodation Managers across our Sydney portfolio.
The applicant will have previous experience in the international youth market.
Successful candidates will be employed at one of our Sydney sites depending on the needs of the business and the experience of the applicant.
Please apply with a resume and covering letter explaining how you match the relevant experience and criteria as listed below.
If you do not meet the criteria’s we will not reply to your application.
Position Description
- Manage and lead a team of service staff on the day-to-day duties
- Arrange staffing rosters, staff training & development
- Oversee all maintenance issues reporting them to appropriate trade or maintenance staff
- Maintain hostel facilities are clean and in proper working order
- Create and follow a plan to maintain good atmosphere in the hostel
- Ensure quality standards and local government compliance is up to date
- Maintain social media & marketing programmes for the hostel
- Weekly management reporting including KPI’s and customer reviews
- Conduct check in and check out procedures
- Ensure a culture of safety is maintained by staff in the workplace
- Ensuring proper procedures are in place for health and safety for the hostel
- Maintaining high level of customer care for international visitors
Essential Criteria
- At least 1 years’ experience in managing a medium sized team (12 or more people)
- At least 1 years’ experience working in the backpacker’s accommodation industry
- Experience of using Cloudbeds reservations system & updating OTA’s with relation to pricing and availability
- Experience of using housekeeping management software
- High level of customer service skills, excellent communication & effective time management
- Basic computer skills and competency in word and excel
- Availability to work evenings and weekends on a rolling roster
Full Time
Salary Scale: $70,000 - $80,000 per yearDependant on level of experience
Application Deadline: 01/02/2025
