ABOUT THE ROLE

Due to rapid growth, we have an exciting new opportunity for a Cyber Systems Analyst to join the team! The day to day duties include but not limited to: 

• Designing and managing database architecture, data structures, tables, dictionaries, and naming conventions to ensure the integrity and completeness of all master data file
• Testing database systems and upgrades by debugging, tracking, reproducing, logging, and resolving identified issues, in accordance with approved quality testing scripts, procedures, and processes.
• Maintenance of backups, recovery procedures, and enforcing security and integrity controls
• Operational management associated with system security and disaster recovery planning
• Train and help users’ development on technical roadmaps
• Uncover and understand user and business needs across different teams and areas
• As needed, coordinating with security vendors, suppliers, service providers, and external resources; analysing, recommending, installing, and maintaining software security applications; and overseeing contractual obligations, performance delivery, and service level agreements.
• Troubleshooting and providing support for diagnosing, resolving, and repairing server-related hardware and software issues, including workstations and communication infrastructure.
• Determine future network needs and making recommendations for enhancements in the implementation of future servers and networks

ABOUT YOU 

• 2+ years of experience in a technical product support or management role
• Experience with Magento website 
• High capacity for analysis, critical vision, and proactivity
• Experience with SQL Server querying or DBA tasks 
• University or master’s degree related to technology will be highly regarded
• Previous experience in Ticketing industry will be advantageous  

OUR VALUES

• Embrace and Execute Change
• Be Challenged and Achieve 
• Cultivate Growth and Learning
• Working Together is Success
• Customer Satisfaction First

ABOUT TICKET MERCHANT 

The Ticket Merchant is a leading concert and sports ticket marketplace with its Head Office based in Prahran Melbourne. Founded in 2004, we are a global entertainment group with offices in the USA and Spain! Join our company as we experience a rapid growth trajectory, and you too can flourish as the company continues to expand. Our business operates 24 hours a day, 7 days a week yet continues to operate in a nimble way. We pride ourselves on being hands on and involved in various parts of the business and globe. We believe in working hard and being rewarded for doing so!