• Stable & Essential Industry | Onsite Parking | Amazing team | Attractive Remuneration 
• National family-owned and operated business with over 90 years-experience
• Job Security | Full-time Permanent Role | Based in Cleveland Head Office

Everybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area.

But did you know we have 23 divisions, 135 sites nationally, employ nearly 3000 people and operate a fleet of over 2300!

We do more than collect the bin from your street we also; convert waste into clean energy, divert food waste from landfill and convert to compost, manufacture customised waste management equipment, asbestos removal, refine and recycle oil, manage and maintain our fleet inhouse and have our own bespoke technology systems.

Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . .

With so much opportunity, what is your career path?

ABOUT THE ROLE

As an IT Support Technician at JJ's you will work within the IT Support team based at our Cleveland Head Office.

You will provide ongoing support and maintenance for our IT users devices, infrastructure, systems, applications, networks & vehicle systems. 

KEY RESPONSIBILITIES

• Remote troubleshooting through diagnostic techniques to determine the best resolution for our users 
• Professional liaison with our users to support and maintain an end-to-end solutions for our business 
• Provide specialist support for requests raised via our Service Desk and maintain ownership of any Incidents 
• Provide Helpdesk support on break-fix, installations, moves and changes of emerging technologies 
• Coordinate & Support installation of in-vehicle computer systems
• Troubleshoot software and hardware issues associated with in-vehicle computer systems and telemetry equipment 
• Troubleshoot software and hardware issues associated with in-Vehicle video capture and recording equipment 
• Prepare and maintain documentation to ensure the effective support of in-vehicle computers 
• Liaise, follow-up and coordinate activity with associated vendors and partners to resolve issues 
• Coordinate and support procurement of in-vehicle and in-office IT equipment
• Other duties as required/requested

ABOUT YOU

• Experience in IT Support Level 2 or above
• Excellent customer service skills and experience 
• Extensive experience in supporting a Microsoft environment 
• Demonstrated experience in computer networking fundamentals
• Understanding of the latest telecommunication technology 
• Strong communication skills and ability to work with a diverse range of stakeholders 
• Demonstrated experience in providing a high level of customer service
• Experience with ITSM tools 
• Technical qualifications and certifications (desirable)
• ITIL V4 knowledge (desirable)

BENEFITS

We celebrate our people by providing a safe and professional workplace so you can enjoy what you do every day. As a team member you will enjoy: 

• The stability of a national, Australian family owned and operated business with over 90 years’ experience 
• A safe, professional and inclusive work environment
• Competitive salary - above market
• Essential services industry – job stability
• Monday to Friday
• Full-time, permanent role
• Onsite parking
• Safe & reliable fleet maintained in our modern workshops
• Career development, training and growth opportunities 
• Health-fund & Banking discounts
• Salary sacrificing and novated leasing
• Reward discounts at over 100 retailers

Above all, your safety and wellbeing are of the highest importance to us. 

NEXT STEPS

Click APPLY to submit your application.

To view other JJ’s positions, please click here: jjswaste.com.au/careers

ABOUT THE COMPANY

We started in 1932 and have a rich 90-year history of service excellence and innovation. To this day, the family-owned company continues to focus on quality service, a people-first culture, innovation, and flexibility. From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and we’re passionate about effective waste management.

As an organisation we are big on being humble, down-to-earth and in service to our communities. We’re proud of the reputation we’ve established, having achieved it through always prioritising integrity, solid relationships and old-fashioned service.

No agencies please, we’ve got this one covered! Unsolicited communication will result in the forfeiture of any engagement or partnership.