• Car Allowance | Generous Salary | Career Development & Progression
• Supportive Management | Excellent Work Environment | Interesting Products
• Engaged Customers & Stakeholders | Security & Stability | NSW & QLD Region

In Vitro Technologies is a Healthcare and Scientific distribution organisation who specialise in the sales, marketing, and support of medical products throughout Australia and New Zealand. 

ABOUT THE ROLE

We are on the look out for a Technical Service Engineer based out of our Scientific Business Unit in Lane Cove, NSW. Your day-to-day activities will focus on delivering engineering services and application support to customers of our medical & scientific instrumentation equipment. 

You will be fundamentally responsible for providing ongoing post-sales support, enabling you to develop and apply thorough knowledge around how instruments, software, consumables, and accessories combine to create a solution that meets our client’s needs.

You will also have secondary responsibility to manage a spare parts register, accurate records, job logging, and customer billing. In doing so, you will have the opportunity to regularly liaise with our National Customer Service team.

KEY RESPONSIBILITIES

• Provide detailed technical resources/guides/manuals and product support to the Sales & Marketing Team inclusive of:
• Product-specific training
• Technologies
• Applications
• Software support
• Conduct preventative maintenance and break-down repairs at customer sites across NSW & QLD
• Deliver product reviews and report design issues via our quality improvement process
• Assist the wider team with ad-hoc equipment performance reporting and account related matters
• Maintain a strict level of compliance in line with governing standards (international and domestic)
• Conduct fault-finding training and activities on all products/equipment/machines
• Manage a register of daily duties and a concise log of intermittent service reports

ABOUT YOU

• Electronic Engineering/Scientific (or related) Diploma or higher qualification. This can include electronics, scientific or biomedical qualifications
• A demonstrated track record in the electronics, engineering, or biomedical industry
• Experience working within a quality-certified environment covering electric, scientific, or biomedical services
• Previous management of technical asset quality control processes
• Customer-service focused and willing to engage with key accounts
• Technically astute with the ability to communicate technical concepts in a clear and educational manner
• Willing to be ‘on-the-road’ and hands-on where required
• Have an Australian Drivers Licence and access to own vehicle

BENEFITS

• Generous car allowance
• Excellent salary
• Career progression opportunities
• Mentorship and training provided
• Experienced and high-performing management team
• Take part in the In Vitro Technologies Technical Service skills maintenance program!
• Health Fund & Banking discounts
• Salary sacrificing and novated leasing
• Discounts at over 100 retailers (including groceries and fuel)

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view positions from In VITRO or to learn more about our work, please visit - invitro.com.au/careers

ABOUT THE COMPANY

In Vitro Technologies is a Scientific and Medical distribution company specialising in the sale and support of scientific, clinical diagnostic, medical and related products. 

Our foundation is built upon dedicated service, knowledge of the industry, and professionalism. With an experienced sales team and highly trained service engineers located in every state, In Vitro Technologies are considered the preferred partner for quality products and service.

Life Science | Industrial Science | Women’s & Children | Infection Control 

The company was established in 2002 and is 100% owned by the multi-generational family company JJ Richards & Sons Pty Ltd.

No agencies please, we’ve got this one covered! Unsolicited communication will result in the forfeiture of any engagement or partnership.