Roles/Responsibilities:Transition data from Service Now instance to another, to include but not limited to:Rebuild Assignment and Work Group memberships and relationshipsRebuild Conditions of varying complexity for Special Handling NotesRebuild Conditions of varying complexity for Email NotificationsProvide clerical and administrative support to the IT and Service Delivery Team.Collect, assemble, create, disseminate, and maintain large volumes of business-related, confidential or sensitive data/information using spreadsheets, databases, technology systems and reports.Perform data management services to include, but not limited to, review and prioritize source documents/data; identify and interpret data to be entered and determine appropriate system(s); follow-up with appropriate parties to resolve questions, inconsistencies, or missing data; enter data from source documents into computer according to established format; verify accuracy of data entered by comparing with source documents/data and make necessary corrections to information entered.Notify the appropriate individuals on issues of quality, confidentiality, or risk.Manage conflicting priorities - organize workflow, team with colleagues to accomplish tasks and balance workloads.Achieve performance targets established by leadership for applicable Key Performance Indicators.Perform other duties as assigned by management.Skills, Knowledge, AbilitiesAccountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one’s own style or preference and its impact on others. Earns the respect of others.Problem Solving and Critical Thinking - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary. Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way. Identifies the information needed to solve a problem effectively. Gets input from internal/external contacts who are closest to the problem.Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.Education / Experience RequirementsHigh School Diploma required; Associates Degree in Business Administration, IT or related, preferred.1+ years of IT support, Data Entry, clerical or coordinator experience.Strong organizational skills and the ability to prioritize multiple competing tasks seamlessly and with excellent attention to detail.Proven ability to maintain confidentiality and manage sensitive data and information.Excellent interpersonal skills and the ability to build relationships with stakeholders, including all levels of management, staff, customers, and external partners.Ability to exercise independent problem solving and decision making with a high degree of initiative and self-coordinationAble to adapt quickly and comfortably to shifts in priorities while maintaining the highest levels of client service and responsiveness.Highly resourceful with the ability to be effective independently but also able to operate in a team environment.High level of ethics, integrity and reliability with demonstrated ability to maintain composure under pressure.Advanced computer skills in MS Office (Word, Excel, PowerPoint, Outlook), SharePoint and cloud based technology systems.Understanding of Service NowCapability to develop proficiency in additional software programs such as Adobe, Visio, and others as required.Benefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurance