<< Return to Search Results Brooksource is searching for an Associate Network Operations Center Analyst for our Fortune 500 Energy partner located in Charlotte, NC for a 12 month contract with strong potential for extension or hire. This is the ideal opportunity for a recent graduate with a technical understanding and some prior NOC experience to support a large infrastructure environment and build a career.This individual will be expected to troubleshoot and resolve any network or customer facing issues in multiple disciplines. Work is performed in a 24x7 Network Operations Center environment.Candidates must be available to work any shift and will be part of a schedule rotation that includes day shift, swing shift, night shift, and weekends.Dailyyou will:Work with the most current technologies and ensure that the network and systems are fully maintained and operationalIdentify network problems, isolate root causes, and initiate corrective actionDetermine priority of action and additional resources required, based on severity of service interruptionProvide technical analysis to all customers to isolate issues and develop strategies to restore or activate servicesInteract with network and hardware engineers as well as system and database administrators regarding network/system activities and outagesMonitor and manage communications during large-scale eventsCreate accurate and detailed documentation to record resolution activitiesSkillset:Bachelors Degree (preferably in CS, MIS, or any related field), or relevant Associate's DegreeBasic knowledge network and routing principles, with troubleshooting experienceRemedy ticketing system experience is a plusMethodical problem solver, highly motivated, time managementCCNA-level understanding of networkingEnvironment:(Direct report)Reporting directly to the Senior Infrastructure Manager(Hours)Rotating Shift Schedule between days and nights(Dress code)Business casual(Location)Charlotte, NCQualities of a Top Candidate:Strong interpersonal skills and written/oral communication skills to work effectively with business partners, peer IT resources, and all levels of managementAbility to reason logically analyze and evaluate performance data and information, and draw appropriate conclusionsEager and excited to grow current infrastructure skillsLong-term interest in Networking and Infrastructure Associate Network Operations Center Analyst Charlotte, North Carolina Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. JO-2101-107212